Patient Resources
We want you to be able to navigate our site and your visit as easy as possible, therefore we have compiled a list of resources that will help you along the way. This section will be updated with the most current information and resources available.
Parking Instructions
Conveniently located near Lincoln Park, the Presence Center for Advanced Care building has its own parking garage attached to the building. Follow AMITA St. Joseph signs directing to the number 4. The entrance to the garage is located off Commonwealth Avenue, which can be accessed via either Surf Street or Diversey Parkway. Upon entering the garage you will receive a ticket which you may validate for $5 before or after your appointment at the lobby front desk on the first floor. Our office is Suite 700, located on the 7th floor.
Patient Portal
Please review the video tutorials below for help in navigating your Patient Portal.
• New Patients: How to enter your medical history into the Patient Portal- Watch here
• How to send a secured message using the Patient Portal - Watch here
*Please note: Intramail messages are returned within 24-48 hours. If you have an emergency concern that needs urgent attention, please contact our office: 773-832-7443.
• How to reset your password to the Patient Portal - Watch here
• How to send a Refill Request using the Patient Portal - Watch here
• How to download/use Patient Portal on your mobile device using PocketPatient - Watch here
Patient Handouts
Please review the following handouts as they pertain to you.
Office Policies
Please review the below documents before your first appointment.
Missed appointments / Cancellation Fee:
The following no-show fees affect all patients who do not keep their scheduled appointment or who cancel an appointment with less than a 24-hour notice:
$30 general dermatology appointment
$50 cosmetic appointment
$150 surgery appointment
Patients who fail to show or cancel / reschedules an appointment without 24 hour notice will be charged the appropriate no-show fee. We will charge the credit card on file and email a receipt.
No future appointment can be scheduled until no show fees are paid.
FAQ's
Dr. Conrad Most BCBS PPO and Medicare. No HMO plans.
Dr. Petersen Most Aetna, BCBS PPO, United Healthcare, and Medicare plans. No HMO plans.
Lauren Agostinacchio (PA) Most Aetna, BCBS PPO, United Healthcare, and Medicare plans.
No HMO plans..
**We also offer reasonable self-pay rates for those out of network or without insurance.
MON - THUR
8:00am - 5:00pm
FRIDAY
8:00am - 4:00pm
Call 773-832-7443 during business hours
Send a secured message using the Patient Portal
*Please note: Intramail messages are returned within 24-48 hours.
If you have an emergency concern that needs urgent attention,
please contact our office: 773-832-7443